Supplier Journey

Statements
Applicable for Languages
Avon Natura Brazil Hispanic Portuguese English Spanish
Onboarding: Register and Qualification
Negotiation
Receiveing Materials
Quick Guides

Onboarding: Register and Qualification

Applicable for Languages
Avon Natura Brazil Hispanic Portuuese English Spanish
Register: Invite
Registration: Account creation
Registration: How to connect Ariba accounts
Registration: Registration Questionnaire
Registration: Support
Qualification: Invitation
Qualification: Contact Management
Qualification: How to answer the questionnaire
Qualification: Management of your factories
Qualification: Choice of the Auditor house
Qualification: Support

 

Negotiation

Applicable for Languages
Avon Natura Brazil Hispanic Portuguese English Spanish
How to respond to a quote
How to access Ariba
How to confirm order on Ariba
How to create Service sheet in Ariba

Plannings

Applicable for Languages
Avon Natura Brazil Hispanic Portuguese English Spanish
What is the MRP process like at Natura
What is the MRP process like at Avon
What is the MPS process like

Payment

Applicable for Languages
Avon Natura Brazil Hispanic Potuguese English Spanish
How should I issue the Tax Document
What is the document flow
Why was the tax document rejected?
Common Questions
Do I need to pay a fee to access Ariba?

No. All negotiation with Natura or Avon can normally occur in the free SAP Ariba workspace

I forgot my password and/or username. What should I do?

To recover your username or password, click on the “access problems” field on your Portal access page

If recovery via the website is not possible, click on the “?” (help) for opening a ticket.

How do I know if I should create the Service Sheet?

The Service sheet is only for supplies in Brazil and service providers (marketing, IT, Human Resources, Customer Services, Logistics) with the exception of: Individuals, NGOs, Public Service Concessionaires, Financial and Government Institutions.

Check out the support material on creating the Service Sheet in Ariba here.

I did not receive the purchase order by email. What could have happened?

It is possible that your email is not registered as a commercial contact for Natura/Avon.

Check here how to update your contacts in our systems.

When should I issue a Tax Document?

Service Suppliers: Issue tax document after creating the Service Sheet in Ariba (supplier) and approval of the Service Sheet (Natura &Co)

Material Suppliers: Issue Tax Document after approval of Order by Natura &Co

Important: Always remember to inform the type of document issued by your company before creating the PR: Invoice, Invoice, Slip, Receipt, as this data is also important when generating the purchase order.

What should my Invoice contain?

Check the tax document issuance material here

Important: Sending the document without this information may cause delays in document registration and payment.

Is there a portal for questions about my payments?

If you have doubts about the amount paid, or require information regarding the scheduling and payment of your invoices, you can open tickets along the way: https://portalatendimento.natura.net/cscp

 

Still have questions? Let us know here so we can improve our processes.