Supplier Journey

Quick guides
Onboarding: Latam Registration

Valid for Natura and Avon Latam

Registration: Invitation
Registration: Account Creation
Registration: How to Connect Ariba Accounts
Registration: Registration Questionnaire
Registration: Support
Onboarding: Latam Qualification

Valid for Natura and Avon Latam

Qualification: Invitation
Qualification: Contact Management
Qualification: How to complete the questionnaire
Qualification: Managing your factories
Qualification: Choosing an Audit Firm
Qualification: Support

 

Negotiation and Contract Collaboration Brazil

Valid for supply at Natura and Avon Brazil

Direct Suppliers (Raw Materials, Packaging, Finished Products, and Home & Style)
Logistics and Indirect Suppliers (Services and Facilities)
Negotiation with other countries

Valid for Supply at Avon Hispanica

How to respond to a quote
How to access Ariba
How to confirm an order in Ariba
How to create a service sheet in Ariba
Planning Brazil

Valid for Natura and Avon Brazil

What is the MRP process like at Natura?
What is the MRP process like at Avon?
What is the MPS process?
Payment Brazil

Valid for Natura and Avon Brazil

How should I issue the Tax Document?
What is the document flow?
Why was the tax document rejected?
Common Questions
Do I need to pay a fee to access Ariba?

No. All negotiation with Natura or Avon can normally occur in the free SAP Ariba workspace

I forgot my password and/or username. What should I do?

To recover your username or password, click on the “access problems” field on your Portal access page

If recovery via the website is not possible, click on the “?” (help) for opening a ticket.

How do I know if I should create the Service Sheet?

The Service sheet is only for supplies in Brazil and service providers (marketing, IT, Human Resources, Customer Services, Logistics) with the exception of: Individuals, NGOs, Public Service Concessionaires, Financial and Government Institutions.

Check out the support material on creating the Service Sheet in Ariba here.

I did not receive the purchase order by email. What could have happened?

It is possible that your email is not registered as a commercial contact for Natura/Avon.

Check here how to update your contacts in our systems.

When should I issue a Tax Document?

Service Suppliers: Issue tax document after creating the Service Sheet in Ariba (supplier) and approval of the Service Sheet (Natura &Co)

Material Suppliers: Issue Tax Document after approval of Order by Natura &Co

Important: Always remember to inform the type of document issued by your company before creating the PR: Invoice, Invoice, Slip, Receipt, as this data is also important when generating the purchase order.

What should my Invoice contain?

Check the tax document issuance material here

Important: Sending the document without this information may cause delays in document registration and payment.

Is there a portal for questions about my payments?

If you have doubts about the amount paid, or require information regarding the scheduling and payment of your invoices, you can open tickets along the way: https://portalatendimento.natura.net/cscp